At XComify, we want every client relationship to be clear and fair. This page explains where our refund terms are set, how to ask for a refund and how we review each request.
1. Your Agreement Sets the Terms
- Refund terms for each engagement are agreed in your proposal or service agreement with XComify.
- Our services differ in scope and length, from setting up a new store to the ongoing management of an established e-commerce business, so there is no single refund rule that fits every project.
- If anything about payments, cancellations or refunds in your agreement is unclear, please ask us before you pay so we can clarify it.
- If your agreement and this page ever differ, the terms in your agreement apply.
2. How to Request a Refund
Email services@xcomify.com from the address you use to work with us, and include:
- Your name, business name and the service the request relates to.
- The date and amount of the payment in question.
- The reason for your request, with anything that helps us understand it, such as messages, screenshots or reports.
3. How We Review Requests
- Every request is reviewed case by case against the scope, deliverables and payment terms agreed in your proposal or service agreement.
- We look at the work already delivered, such as listings created, accounts set up or reports shared, and at the work still outstanding.
- Marketplace outcomes like sales or rankings depend on many factors outside our control, so we assess the work that was agreed and delivered.
- We may ask for more details before we decide. We then reply by email with our decision and, if a refund is approved, how it will be paid.
4. Questions
- For any question about this policy or a payment, email services@xcomify.com or call 0320 8149599 or 0308 0007976.